J.D. Power Award 2009

Coldwell Banker Real Estate ranked highest among real estate companies in satisfying home sellers according to J.D. Power and Associates 2009 Home Buyer/Seller StudySM.

The independently administered study measured customer satisfaction of homebuyers and sellers among the largest national real estate firms. The study incorporates more than 3,100 evaluations from 2,801 respondents who bought or sold a home between April 2008 and June 2009. The survey was fielded between April and June 2009.

J.D. Power and Associates examined four factors in the home-selling experience including: agent; marketing; office; and package of additional services. Among home sellers, Coldwell Banker Real Estate ranked highest with a score of 815 and performed particularly well in all four factors.

Coldwell Banker Real Estate also ranked particularly high in the home-buyer segment. The brand ranked second with a score of 801 on a 1,000-point scale, performing particularly well in the office factor.

Paul's clients say

Dave and Tamara

"Paul is a data-driven professional whom I would recommend without hesitation if you're searching for a house. He was very patient with us as we took our time (over a year!) during our house hunt. He is an excellent sounding board for ideas when you're unsure of what you want and will help you avoid pitfalls; at other times, he's all ears and will faithfully carry out your instructions. Paul's background as an academic is very complementary here: there's no touchy feely "I can sense the market" claims with Paul. His research is backed by hard data, and he isn't afraid to say, "I don't know" when the data just aren't available.

- Dave Cuthbert and Tamara Tulou, Bainbridge Island,

Gil and Sally

"Gil and I want you to know how much we enjoyed working with you when we decided to try to find a house on Bainbridge Island. As you know, we have moved several times over the years as Gil's career has taken us to many places. We have dealt with many realtors, and, believe me, you are right up there at the top of the list.

It is very important to find someone who will pay attention to a customer's needs and you did that well. As a consequence, you showed us homes that were in our price range and in the locations of interest to us. We felt we wasted no time, which was important to us. We also appreciated all of your follow-up efforts such as help with inspections and all the details to be taken care of for the closing. You went above and beyond the call of duty!

Please feel free to use our names as references."

- Sally and Gil Leiendecker, Seattle/Bainbridge WA          

Penny

"Dear Paul,

Thank you for all the help you have given me during the listing and sale of my condominium.

I especially appreciate the information and advice you have provided, and the daily updates you shared with me that helped keep me in the loop. The information you provided me both via email and phone plus your blog helped me feel secure in the knowledge that someone was "watching out" for my interests during the entire time my home was on the market.

Your financial knowledge of the real estate marketplace was extremely helpful and welcome when I was considering a marketing price for our home. The estimated seller's net proceeds breakdowns you worked out helped explain exactly what I could expect to receive at various selling price options. You calculated and showed me settlement costs, mortgage costs and other miscellaneous costs so I had a clear picture of what I should expect.

Your expert counseling regarding the marketing price helped to sell our home as quickly as possible. The real estate sales climate during the time we had out home listed was extremely competitive but your guidnace in setting a price gave our home an edge that helped it sell while other competing properties remained unsold.

Your assistance and professionalism has been invaluable to me during this process. I can very easily recommend you to others who are in the market looking to either purchase or sell property.

Again, thank you so much. I greatly appreciate the generous offers of help and support during a challenging transition for me.

Best regards,"

- Penny Sluis, Bainbridge Island          

Dan and Erica

"At age 32 we had never owned a house or property before. We didn’t know where to begin the whole process. A board member of the Bainbridge Historical Society (I was the Director) referred me to Paul Pival of Prudential Northwest’s Poulsbo office.

Paul laid our concerns to rest and exceeded all of our expectations.

We told Paul what we wanted and he found it where we didn’t think it could be found--not in our price range anyway. Paul explained things to us clearly and patiently, and he didn't hesitate to show us anything we wanted to see. He didn’t hold back though, and told us when he thought that we were looking at something that might not work and explained why.

Paul listened to everything we said to him and to each other. From our reactions to houses we saw and through our discussions with him he was able to help us see our priorities.

When our perfect house showed up Paul was absolutely poised for action. He found our little dream house in the woods and on Bainbridge Island, the community we were convinced we couldn’t afford. Paul saw the house as soon as it was listed. We were the first buyers to tour the house, and we loved it. From offer to inspection to closing the entire process could not possibly have been smoother.

Paul is professional, but he is also a joy to be around. Friendly and cool with a great sense of humor, someone we didn’t mind spending a lot of time with in the car!

If you are looking for your dream home we recommend that you work with Paul. He will come through for you, rest assured."

- Erica Varga and Dan Eastman, Bainbridge Island, WA          

Nancy

"Paul Pival helped me find the perfect home, one that completely suited my personality and dreams. He went beyond the basic layout of prospective properties and search processes, coming up with a variety of homes that would be most appropriate for my viewing needs. He was very professional throughout the process, and devoted a great deal of time finding answers to my many questions. Paul was always prompt in returning calls and emails, staying in touch with me at all times. He was outstanding at anticipating information that was needed both regarding the buying and selling processes, and even more importantly, in providing essential information which helped in settling into, and learning about, my new community. In addition to his commendable professional conduct, he remains a friend. Thank you Paul."

- Nancy L. Maxwell, Walnut Creek, CA/Poulsbo, WA   

Karen and David

"Dear Paul,
Thank you and your team for the exceptional representation you provided my brother and myself with the Hansville property. Your support, diligence and knowledge of the real estate field allowed us to feel secure that this unique property would be sold to just the right buyer...and, of course, it was.
Over the years we have bought and sold property many times and this experience certainly rates the best. Thank you Paul. We will continue to recommend your service to all, knowing that they will be equally satisfied. Thank you for your professional approach to our real estate needs."

- Karen Rice and David Knutson, Berlin/Poulsbo, WA            

Tim and Kris

"Having Paul as our Realtor was the best move we could make. His knowledge of the Real Estate business benefited us at every turn of our transaction. He was most valued when things did not go as planned--he kept a cool head and helped us keep ours."

- Tim and Kris Foster, Kingston, WA             

Tom and Cheryl

"Dear Paul,

Tom and I want to thank you for your invaluable help in the recent sale of our home and adjacent property. You were consistently professional, personable, and accountable--always at our side as each detail of the selling process came up. If it had to do with our transaction, you were on top of it--always with a great attitude. Tom and I would not hesitate to recommend you as the Realtor of choice to anyone looking to buy or sell a home.

Thanks again,"

- Tom and Cheryl Svornich, Bainbridge Island, WA             

Michelle

"Paul, you were the 'reason' I sold my waterfront home on Bainbridge. You got me over all the hurdles connected with selling a unique waterfront/acreage/remodeled home. The exposure you offered was fantastic and the coordination with the selling office was handled with such finesse that you virtually shouldered all the concerns! Thank you so much!"

- Michelle Murphy, Kirkland, WA          

Missy

"As a mortgage consultant, I work with Paul professionally many times through the course of a year and it always is a positive experience. Paul not only is a consummate professional, but he is dedicated to a successful and seamless transaction for his customer. He approaches each sale with great commitment and care. His clients’ comments to me consistently speak to how pleased they are with the results Paul achieves for them. When I receive a referral from Paul, I know they have been educated as to the purchasing process and each close on their new home a happy customer."

- Missy Lundwall, Mason Mortgage, Poulsbo, WA   

Steve and Sara

"About a year after meeting him at an open house, we called Paul to handle the purchase of our condo. Thoughout the process, Paul was extremely responsive, informative, and knowledgable. Through his professional networking, he was able to obtain a buyer the same day - which was certainly above
our expectations. Paul enjoys what he does as a Realtor, and we highly recommend him without reservation."

- Steve and Sara Brown, Poulsbo, WA